RETURNS

What is your Returns Policy?

We know returns can be a hassle, so we’ve made the process as simple as possible. Customers can return orders for 100% store credit within 30 calendar days of delivery, or for a refund (to original payment method) within 7 calendar days of delivery*.

How do I book a return?

Item not quite right? Here's how to return it:Simply click here to create a return. Alternatively, you can log in and follow the steps below. Have an account?. 1. Log in to My Account > My Returns. 2. Choose the item(s) you want to return and let us

Can I Get A Refund

All items returned back to us, that meet our returns criteria, can either receive 110% store credit within 30 days of delivery or for a refund (to your original payment method) within 7 days of delivery.If returning, you'll need to pay the $15.95 ret

What is Returns Protection?

Return Protection is a non-refundable optional add-on* available at checkout for a fee of $4.95 for customers in Canada. It provides additional flexibility if you need to return an item.If you purchase Return Protection, you may be eligible for benef

What Is Refundid And How Does It Work?

What is Refundid?. Refundid is a third-party service that allows you to create a return for an exchange, instant refund, store credit, or standard refund. Please note that all returns must be posted within 7 calendar days to avoid any charges or the

Can I Return Items Paid For With A Gift Voucher?

You sure can!. Please kindly note that all gift vouchers are refunded in the form of store credit. Have an account?. To facilitate a smooth process and ensure your return meets our guidelines, we kindly ask you to visit our returns portal. Here, you

How Do I Package My Return?

Our bags are reusable! If you still have the original Showpo bag, you can use that. If not, use a similar-sized parcel. Tape your shipping label to the outside of your parcel, covering any old shipping labels. Try not to use sticky tape over the new

I've received a faulty or wrong item, what should I do?

We’re so sorry if we’ve sent you a faulty or wrong item. To make a return, follow the steps below so we can fix it up asap. Have an account?. Log in to My Account > My Returns. Select the item(s) you wish to return. Book your return under reason 'Fau

Why can't I book a return?

Below are the reasons why you may not be able to book a return:. Still not sure? Get in touch via live chat or email below and we'll happily help you out

Has my return been processed

All returns sent back using our returns portal and shipping labels are easily tracked. Your return is processed within 10 business days of being delivered back to us, and you'll receive an email notifying you it's been processed. You can find your tr

I haven't received my return confirmation email?

It can take up to 30 minutes for your returns label to reach your email. Also, check your spam/junk folder for the email, as sometimes your inbox might filter our emails into there. Checked out as a guest?. Create an account here using the same email

Can I Exchange An Item?

Customers are now able to complete exchanges using Refundid. To initiate an exchange, please submit a return through our Returns Portal and select the Refundid option. Follow the on-screen instructions to create your return and place a new order. Exc

Can I return more than one order in the same parcel?

You sure can!. As long as all items are registered in our returns portal, you’re welcome to include more than one order in the same parcel. Have an account?. Login to My Account > My Returns. All products within the returns time frame will show up, r