What is your Returns Policy?Updated 2 months ago

We know returns can be a hassle, so we’ve made the process as simple as possible.

Customers can return orders for 100% store credit within 30 calendar days of delivery, or for a refund (to original payment method) within 7 calendar days of delivery*.  All returns must be submitted through our Returns Portal.

*If your order is delivered in multiple parcels, please note that the return policy timeframe begins from the delivery date of the final parcel.

You can find the full returns policy HERE

Item Condition Requirements

To be eligible for return, items must be:

• In original condition
• Unworn, unwashed, unstained
• With tags attached
• Footwear in original box
• Wedding gowns must have QC ribbon and original packaging

What Can’t Be Returned

• Cosmetics / Beauty products
• Hair accessories
• Hosiery
• Hats
• Lingerie
• Earrings
• Swimwear without a hygiene seal
• Items marked ‘Final Sale’ (unless faulty)
• Adult toys

International customers (outside US/CA):

• Return for 100% store credit within 30 days
• Return shipping is not covered (yet!)
• Store credit is applied to your Showpo account and can be used at checkout

Return Shipping Fees

• US & Canada: $15.95 USD label fee (deducted or paid in portal)
• Duties: No refund for duties/tariffs
• International: no prepaid label yet – Customers cover the return shipping
• Note: We do not refund duties or taxes. Canadian customers can apply for a refund via CBSA

Orders paid with store credit will be refunded back to store credit.

Processing Time

• Returns processed within 10 business days of reaching our warehouse
  (Allow an additional 3 days during busy periods)
• Store credit is applied immediately once processed by our team
• Refunds appear in your bank within 2–5 business days

Track your returns anytime in your Showpo account.

Afterpay Orders

• Store credit option: continue paying off instalments while shopping again right away
• Refund option: future payments are cancelled, and any paid instalments refunded

Faulty Items

Sorry about that! Please visit our Faulty Returns page for next steps.

Still Unsure?

Reach out via live chat or email — our team is here to help!